Senior Operations Support Rep

American Water   Gary, IN   Full-time     Administration / Clerical
Posted on June 6, 2024
  • Processes and maintains a variety of advanced accounting information including, but not limited to, payroll, accounts payable, invoices, inventory issues/receipts, purchase orders, customer payments, and bank deposits.
  • Researches, compiles and updates information in various systems, including database, spreadsheet and word processing programs.
  • Maintains financial and/or other business records, journals and ledgers.
  • Interacts with internal/external customers regarding various issues and provides any additional assistance. Researches and resolves difficult customer questions, concerns, difficulties, inquiries and/or problems.
  • Prepares and responds to data requests and executes work orders, service orders, error reports, set-ups, etc. in various configurations such as Powerplant, Advantex and Orcom.
  • Compiles and reviews numerous essential reports on a daily/weekly/monthly basis.
  • Performs other duties as assigned.
  • Responsible for performing a variety of advanced administrative activities and support involving the operations of water treatment and distribution systems, field operations and/or regulatory compliance. 
  • Advanced knowledge of office procedures.
  • Advanced math knowledge.
  • Advanced knowledge of water distribution systems and water and wastewater field operations.
  • Advanced working knowledge of computer programs.
  • Advanced knowledge of network and maintenance related issues. 
  • Advanced knowledge of company billing guidelines and state billing regulations.